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Return Policy

RETURN POLICY

Returns & Refund is a guarantee provided by sellers for every product they sell on SilverRoseBeauty.com

  1. We accept returns on new, unopened, and unused merchandise in its original packaging and unbroken inner/outer seal within 14 days of receiving your order (based on shipping provider’s date of delivery). For hygienic reasons, we can only accept returns on items that are unopened and unused, in new condition. Opened and/or used items cannot be returned or refunded.       
  2. While  you receive a product that was bought and paid on our site, and this item name is not as website described , you can contact the seller to change this item or request this item partial refund. ( partial freight will be charge from buyer) 
  3. Customer could request Safety testing report before shipping for customs inspection if needed. However,  the goods will still possible be held or returned  that depends on some countries' Customs or Health unit inspection issue. If the parcel has return to us , partial payment will    be refund to buyer. ( Original payment minus freight charge and handling charge NTD.150 ). 
  4. Local tax or duty would be charged and this charge is belong to buyer.  If buyer unclaimed this parcel and cause it delay or return it to origin sender's country Taiwan , all the lost will belong to the buyer.
  5. Buyer must offer correctly delivery information, if the parcel delay or return to origin sender country , we have no liability to afford this lost .

Thank you.